Inappropriate Behavior
Incurred Telephone Charges
Payments and Fees
Cancellation Procedures
Denial of Access to an Account
Troubleshooting Limitations
Virus Control
Agreement Conditions

Quik Internet of Boston reserves the right to refuse service to any person for inappropriate behavior. Our Customers agree to follow these policies regarding Internet use. Currently these policies prohibit but are not limited to:

Any use which violates any applicable local, state, or federal law of the United States of America, including but not limited to copyright, trade secret, or criminal laws.
System abuse is strictly prohibited. Quik Internet of Boston may terminate or modify service immediately and may bill for any resulting support charges if the client engages in system abuse. Following is a list of actions which are defined to be system abuse. This list is non-exclusive; any action about which there is any doubt should be referred to Quik Internet of Boston for evaluation.

Actions which constitute system abuse include, but arenot limited to:

attempting to circumvent user authentication or security of any host, network, or account on Quik Internet of Boston systems or the Internet at large ("cracking");
attempting, in any way, to interfere with or deny service to any user or any host on the Internet; forging email or USENET posting header information;
sending large numbers of unsolicited mail messages (i.e. "junk mail"); this includes adding or attempting to add addresses to any mailing list without explicit positive consent of the addressee.
forwarding or posting "chain letters" (multiple forwarding) of any type;
posting inappropriate messages to USENET newsgroups e.g., posting large numbers of unsolicited posts indiscriminately ("spamming"), or posting encoded binary files to USENET newsgroups not specifically named for that purpose;
attempting to cancel, supersede, or otherwise interfere with email or USENET posts other than one's own;
engaging in harassment, whether through language, frequency, or size of messages; using an account at another provider to promote a Quik Internet of Boston Web site in an abusive manner;
using a Quik Internet of Boston account or network connection to collect replies to messages sent from another provider which violate these rules or those of that provider; reselling Quik Internet of Boston services to third parties who do not abide by these guidelines.

Any use to make unauthorized entry to other computers, computer information, or communication devices or resources.
Uploading files without the consent of the copyright or patent owner.

Should any action by any Customer in violation of these limitations or policies result in a disruption or interference with Quik Internet of Boston or Quik International's network operation, the Customer will be disconnected from further service without notice.

Local Access Numbers and Incurred Charges

Quik Internet is not responsible for long distance toll charges incurred while accessing the internet. Before using any access numbers, please dial "0" and ask the operator if the number is local to your dialing area. A complete list of our access numbers covering the Massachusetts area can be found at Access Numbers Back to Top

Currently these policies require but are not limited to:

Payment in advance is required for all plans and is due by the anniversary of their signup date for the next period of service. All sales are in monthly increments. Monthly, semiannual, and annual payment plans are available. Accounts are never pro-rated. Refunds are never allowed.
Accounts choosing billing method must send in the first month's payment to the local Quik office at PO Box 406, Accord, MA 02018 so that it is received within seven (7) days of activation to maintain the account in good standing.
Accounts choosing direct withdrawal from their bank authorize Quik to apply advance billing (next month billing) to their accounts and commit to maintaining a balance sufficient to cover all withdrawals.
All accounts that are 30 days late on their payments will be put on hold (denied access) until full payment is received. In the case of returned checks Quik reserves the right to wait until the new check clears the customers bank before restoring service.
All accounts that are 45 days late on their payments will be deleted from the Quik server and the records sent to collection and credit agencies.
If a payment for any monthly, semiannual, or annual plan is 30 days or more past due, the payment will be applied to all outstanding balances and late fees first. The standard monthly rate in effect will be applied on all late payments first, then the late fees. Any remaining balance will be applied towards the next month's payment at the standard monthly rate.
FEES SCHEDULE:
A $10.00 fee will be assessed all accounts 14 days past due on their accounts.
A $20.00 fee will be assessed for returned checks.
A $10.00 fee will be assessed for declined credit card payments.
A $50.00 fee will be assessed on all accounts sent to collection.
Quik Internet of Boston may change any fee, rate, or package upon seven (7) days notice.
In the case of domain name hosting Quik Internet of Boston reserves the right to withhold transfer of the domain to another ISP if the accumulated fees for that site have not been paid in full. Additionally, if fees are outstanding more than 30 days Quik Internet of Boston reserves the right to disable that site and display on that site the reason for disablement as non payment of hosting fees.
Quik Internet of Boston and Quik International have every intention to keep all aspects of Customer accounts private, but it is impossible for Quik Internet of Boston and Quik International to guarantee that any activity done while using its service will be completely private. Customers can increase their level of privacy by using data encryption. Privacy is not guaranteed. Customers are responsible for their Internet accounts. Ask us to change your password often to enhance security and prevent unauthorized use of your account.
Customers under 18 years of age may not apply for this service without parental approval.
Customers specifically agree to defend, indemnify, and hold harmless Quik Internet of Boston and Quik International, it's agents, officers, directors, employees, successors, and assignees, from any claim, loss, or damage, including costs and attorney fees, arising out of or related to any act of omission of the Customer under this agreement, including without limitation the Customers causation of such damages or injury, directly or indirectly, to any party.

Cancellation Procedures

Customers wishing to cancel accounts must email, fax or write the local Quik Internet office of that intention. There is no other reliable way to cancel a Quik account.

The local Boston Quik office mailing address is PO Box 406, Accord, MA 02018.
Email must be sent to stop@quik.com.
The fax number is (309) 401-1375.
The customer is encouraged to keep a copy of their cancellation letter or email.
Customers cancellations via telephone are NOT accepted
Customers attempting to cancel by returning their billing notice to our billing department with cancel written on it should be aware that this process is very unreliable and does not constitute proof of cancellation. The customer must email or write the local Quik office.
Monthly accounts automatically renew and charges are automatically due for the next month unless the Quik Internet local office is notified by email or letter of customer's intent to cancel.
The entire month's service is purchased no matter when during the month the customer cancels.

Upon cancellation of an account by a customer, all unpaid charges are immediately due and payable. An account that is deleted from our system with current charges unpaid is immediately sent to collection. It is the customer's responsibility to avoid the collection process by paying, immediately upon cancellation, all unpaid charges incurred, including all late fees, returned check charges and credit card decline fees. Charges will continue to accrue until all unpaid fees are paid or account is sent to collection.

Reasons for denying a customer access to their account (account is on hold) and/or disabling their domain hosting site include but are not limited to: (hosting sites disabled for non payment of hosting fees will have a sign to that effect displayed on their site until fees are paid)

Method of payment is billing and no payment has been received 14 days after the due date.
Account is a new sign up on billing method of payment and no payment has been received at the local Quik office by the seventh day after activation.
Method of payment is credit or debit card and card is declined, rejected or bad account number.
Method of payment is automatic withdrawal from bank and check is returned for insufficient funds or closed account.
Method of payment is billing and check is returned NSF (insufficient funds) or account closed.
Account has been implicated in spamming or other illegal activities.
Customer representing account has demonstrated obnoxious or abusive behavior towards other Internet customers, Quik employees or services hired by Quik.

Troubleshooting limitations:

When a customer calls Quik offices for help with their computer configuration it is assumed by Quik personnel:

The customer assumes all liability for the outcome.
All software and hardware involved is owned by and is the responsibility of the customer.
Quik employees will try and help the customer but they are not experts in all software/hardware combinations and are merely helping at the sole request of the customer.
Software distributed by Quik is a Microsoft product and merely carries the Quik brand.
Quik takes extreme precautions to ensure the quality of any software distributed on writable media (diskettes. writable CD ROM, etc) including virus scanning using McAfee Virus Scan with the latest DAT files. However, once software on writable media leaves Quik offices Quik no longer has control of that software and the customer assumes full responsibility for Quality Control, including virus scanning, prior to using the software.
Quik neither produces nor sells software and assumes no responsibility for the accurate working of any third party software.
Quik sells only connectivity to the Internet and web site hosting. The correct concern of troubleshooting by Quik employees is limited to connection of the customer to the Internet and web site hosting.

Virus Control Policy

We scan all of our local machines 100% of the time when uploading or modifying any webserver or related files. No machine that is in contact with our servers with administrative capability goes unscanned.

We also educate, inform and alert all franchise owners who then educate, inform and alert their customers about basic virus protection and any new viruses which may appear on the internet or otherwise, with instructions on how to find more information and any possible procedures to remove viruses from machines that are already infected.

This information is easy to find and available on our Frequently Asked Questions web site, under the 'Advisories/Alerts' section. We also provide links to the largest virus-information databases and anti-virus software.

Agreement conditions:

This agreement shall be controlled by the laws of the Commonwealth of Massachusetts, Massachusetts courts shall have jurisdiction over this agreement, and all litigation hereunder shall, be tried in the state of Massachusetts.
The Customer shall provide all equipment and telephone services necessary for modem access to the service. Quik Internet of Boston and Quik International shall not have responsibility for any charges or tariffs related to any Customer telephone connection or on-line service of any entity accessed by or for the Customer.
This agreement shall continue from billing period to billing period until terminated as provided herein.
Quik Internet of Boston may suspend service at any time, for any or no reason, upon notice. No notice shall be required in the event of non-payment or violation of these provisions.
Customers may terminate this agreement upon notification of Quik Internet of Boston. Termination will only be at the Customers request if the Customer is not under the age of 18. Legal Guardians of Customers under the age of 18 may terminate the account of Customers under 18. Notification can be made by email, mail, or fax to the local Quik Internet of Boston office only. Accounts cannot be cancelled in any other manner.
All amounts, including late fees, credit (debit) card fees, check return fees and collection fees, of accounts terminated for non payment or illegal activity will be sent to a collection agency for collection and to credit history firms for recording as bad debt. In the event that any account is sent to a collection agency, the Customer is liable for all collection fees and all legal fees.
The Customer understands and agrees that the Internet is a conglomeration of on-line data bases operated by distinct entities having no business or legal relationship to Quik Internet of Boston or Quik International. Quik Internet of Boston and Quik International do not have input whatsoever as to the content of Internet data accessed via the service. Customers are solely responsible for any value or reliance it places on information obtained via the Internet or this service. Information derived as a result of this agreement is provided "AS IS" and at the Customers own risk.
The only warranty from Quik Internet of Boston and Quik International, which is subject to the terms and conditions of this agreement, is to provide Customers with access to the Internet, email, and Internet website hosting. Quik Internet of Boston and Quik International make no other warranties, either express or implied.
The Customer specifically agrees that, in no event, shall any liability accrue to Quik Internet of Boston and Quik International as a result of this agreement in excess of the Customer's monthly fee of any single month during which any claim of liability arose. The Customer agrees that the American Arbitration Association will mediate all claims of liability.
Upon request Quik Internet of Boston and Quik International will provide software for basic Internet access. Quik Internet of Boston and Quik International can make suggestions about other useful software to use with a Customers Internet service. Other companies develop the software. Quik Internet of Boston and Quik International may not be held liable for the use of any such software. All such use is at the discretion of the Customer and is without warranty, either express or implied by Quik Internet of Boston and Quik International.